This Salon Has Very Bad Reception, Part 2

, , , , , , | Working | August 14, 2019

(A few months after I move, I decide to get a haircut at a salon in a nearby mall. I get to the salon about five minutes early for my appointment and check in with the receptionist, who tells me my hair stylist will be with me in a few minutes. As I’m sitting in the waiting area I notice that all of the chairs are empty, and the hair stylists are all standing around chatting at the back of the salon. Ten minutes after my appointment was supposed to be, I start to get antsy and think about reminding the receptionist I’m here when my cell phone rings.)

Me: “Hello?”

Receptionist: “Hi, I’m calling from [Salon] because we had you booked for an appointment at two. Are you on your way?”

Me: *looking right at the receptionist, who can clearly see me from the desk* “Actually, I’m here now; I’ve been waiting for fifteen minutes.”

Receptionist: “Oh! You know, you’re supposed to check in when you get here so I can tell your stylist to get ready for you.”

Me: “I did check in. You told me she’d be with me in a few minutes. Like I said, I’ve been waiting on her for fifteen minutes. Plus, I had to pass the desk to get to the waiting area, so you would have seen me come in even if I forgot to check in.”

Receptionist: “Okay, well, I’m going to tell the stylist you’re here, but your appointment might go longer than usual because you’re late.”

(She did get up and tell the stylist I was there, who came and got me into a chair immediately. The stylist apologized and said she’d seen me waiting but she didn’t realize I was there for her.)

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This Salon Has Very Bad Reception

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