This Sale Is Doomed

, , | Right | April 20, 2018

(I have been working at this shop for the last two and a half years. We are a cleaning and home shop with seasonal products. This certain shop is well known in the Netherlands, and was in the news a couple months ago because things weren’t going so well. Ever since that fateful week, we have had interesting conversations with people who suddenly feel the need to voice their opinions on what we should sell. Don’t get me wrong; it’s nice to hear them being involved, but at the same time, I just sell the things in the franchise shop of my boss. We aren’t even the office that takes care of it.)

Customer: “Excuse me, miss. I need a tousle with a telescope pole. You know, those extra-long poles that can turn around.”

Me: “We don’t have those particular tousles with a telescope pole, but we do have this tousle.” *points at the longest tousle we have* “This pole can become around 2.5 meters. That’s plenty to reach a high ceiling.”


Me: *caught off guard by her sudden hostility* “We don’t sell those here. I am sorry, miss. We could look at our Internet shop together; maybe we can order it there.”

Customer: “This shop is going nowhere! How do you think you guys will survive if you don’t even have basic things here?!”

Me: “Before we do anything, we can check our Internet shop on the computer here; it only takes a minute. We might have something this niche on there.”

(In two years, it’s the first time someone has wanted this, so she obviously doesn’t know what she is talking about.)

Customer: *suddenly a lot more quiet* “Oh, dear, it’s not your fault; it’s this shop that is doomed.”

(I’m starting to lose my patience because she is insulting this store. No one has once complained about this shop before the news items, so she is just being a sheep going along with the flock.)

Me: *while faking the most friendly smile I ever have and maintaining eye-contact* “We can look at our Internet shop.”

(She gave up, knowing I wasn’t going to comment on her rude remarks. We spent two minutes on the computer before finding out that the only way she would be getting what she wanted was by buying different pieces, which meant it would be more pricey. She left, saying loudly that she had to go to a competitor’s store. I wished her a nice day, and then flipped her off behind her back without anyone being able to see.)


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