This Repair Had Better Be No Charge
(I had taken my phone in a week before because it would not charge. An employee, Employee #1, replaced the charge port. However, when I got home I discovered it still didn’t charge.)
Me: “Hey, I was in here almost a week ago to get my phone repaired. Thing is, it still won’t charge. I wasn’t able to get in before today but it’s within the seven day repair guarantee. Could you check this again?”
Employee #1: “You dropped it. Sorry, can’t fix it.”
Me: “Uh, no, I didn’t drop it. Could you please look at it and see why your repair isn’t working?”
Employee #1: “Don’t lie. You dropped it.”
(As Employee #1 turns away from me, Employee #2 arrives. They’re much more helpful.)
Employee #2: “Here, ma’am, let me see the phone.”
Me: *gives him my phone*
Employee #2: *to Employee #1* “Did you give her a new charger when you replaced the old port?”
Employee #1: “No, because she dropped the phone!”
(Employee #2 pulls a new charger out, checks it with the port, shows me my phone now charges successfully.)
Employee #2: *to Employee #1* “The old charger won’t work right with the new port, you d***. You should always check. You’re such an a**!”
(Thankfully, Employee #2 waived off the charge for a repair.)
Question of the Week
Have you ever served a bad customer who got what they deserved?