This Problem Is Next To Nothing

, , , , , , | Working | August 26, 2019

I’ve ordered a small fabric patch with the logo of my favourite band. The product ships from Germany — I live in Canada — and the only shipping option is expedited shipping through a well-known company. As such, my item should arrive in less than a week. 

I follow the tracking and my package gets from Germany to a centre in the US practically overnight and hangs there for several days with no updates. One evening, I see that it suddenly has a notice attached. No details are given, but there was some issue.

I call the local branch for the shipping company. They look into it and tell me the package arrived at their American facility empty. At this point I ask, was the parcel observed to be empty (i.e. through x-ray, if they even go through one) or was it simply weighed? The patch weighs next to nothing, after all.

They don’t give a straight answer, but chalk it up as a lost item and tell me to get in touch with the store. 

The store is very understanding and ships a new package at no additional cost. This one, thankfully, arrives. However, I am immediately concerned.

The box, which is hilariously large for what it contains — seriously, a small bubble mailer would have been more than sufficient — is only taped across a third of the openings at each end. Fearing the worst, I open it.

It looks empty! Crap. For whatever reason, I look closer and realize the patch is lodged under the flap at the other end, very close to falling out.

This band has several high-budget videos and an insanely involved live show, but their shop can’t spare an extra two cents of tape to ensure products aren’t lost? I’m glad it arrived the second time, and they handled it very well. It just could have been easily avoided.

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