This Problem Has Been Addressed
Customer: “I haven’t been receiving my coupons in the mail! I want you to fix it!”
Me: “Okay. Let me look you up in our system.”
(The customer isn’t coming up under the phone number, last name, or zip code.)
Customer: “Oh. When I signed up, I didn’t put that info down.”
Me: “Why not?”
Customer: “I don’t want you guys mailing me junk!”
This story is included in our Even-More-Impossible requests roundup!
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.