This Policy Is No Joke

After talking to a woman dissatisfied with her order over the phone, she comes down to the store to get her refund.

Me: “I am really sorry about the sandwich; our toaster just doesn’t toast the sub bun like it should.”

Customer: “I don’t f****** care; just give me my money back.”

She hands me a single sandwich and her receipt showing she bought another meal in addition to her food.

Me: “Due to policy, I can only refund you for what you brought back, not the whole order.”

Customer: “It’s called ‘refund me my entire meal.’”

Me: *Pause* “No, it’s called ‘store policy.’”

I refund her as she throws a fit.

Customer: “This is a joke! I am never coming back here again!”

I have a huge smile on my face.

Me: “No joke, just policy.”