This One Will Be Slow To Register
(I am the supervisor. I take calls from normal representatives when customers ask for it.)
Me: “Why is the customer escalating?”
Representative: “He doesn’t know what he purchased.”
(Although skeptical, I have the rep bring the customer on.)
Me: “I’d be happy to help you out, sir. What seems to be the problem?”
Customer: “The last guy wouldn’t register my product.”
Me: “I’d be happy to. When was it purchased?”
Customer: “Today.”
Me: “And how much did you pay?”
Customer: “$50.”
Me: “Alright, what is the product?”
Customer: “I don’t know.”
Me: “I need to know what it is to register it, sir.”
Customer: “Why can’t you just register it without that?”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.