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This One Will Be Slow To Register

| Right | June 16, 2011

(I am supervisor. I take calls from normal representatives when customers ask for it.)

Me: “Why is the customer escalating?”

Representative: “He doesn’t know what he purchased.”

(Although skeptical, I have the rep bring the customer on.)

Me: “I’d be happy to help you out, sir. What seems to be the problem?”

Customer: “The last guy wouldn’t register my product.”

Me: “I’d be happy to. When was it purchased?”

Customer: “Today.”

Me: “And how much did you pay?”

Customer: “$50.”

Me: “Alright, what is the product?”

Customer: “I don’t know.”

Me: “I need to know what it is to register it, sir.”

Customer: “Why can’t you just register it without that?”