This One Is A No-Brainer

(I’ve just graduated and have been accepted for a new job with my degree. I’m just completing the last few weeks of my job as a supervisor at a cinema complex. This customer has been screaming at me at the desk for me the last five minutes, over the fact that I will not let his thirteen-year-old into a rated R16 movie, and that we dared to ask for the kid’s ID.)

Me: “Sir, it’s a legal restriction. We cannot allow anyone under the age of 16 into this film, and to be certain we meet that obligation, we have to check anyone who looks under 25 for ID.”

Customer: “Well, he plays video games that are R18 and R16 all the time! I’m his father, and I say he’s allowed to!”

(I just want to yell at him that he’s breaking the law by doing that, anyway.)

Me: “It doesn’t work that way. We are legally obligated to check.”

(I provide him with paperwork from our online website stating our terms and conditions regarding this. It’s even highlighted… in bright yellow)

Me: “See? Here are our conditions—”

Customer: *not reading it* “I said I’m his father, and I allow him. What right do you have over that?”

Me: “The New Zealand law?”

Customer: *going on a rant I don’t really take notice of* “…by some stupid dropout at a cinema.”

(I remind him of the law and obligations, and agree to fetch the manager for him.)

Me: “…also, not a dropout. I’m a college graduate about to work with rehabilitation of traumatic brain injury. I’ll just go get my manager for you, sir!”

(For the record, my new clients with severe brain injuries have better sense than this guy did.)