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This Offer Has Reached Its Tea Total

, , , , , , | Working | January 29, 2019

(I go to a popular chicken restaurant. This chain of restaurants has a card that gets you a free item every month. This particular month is labeled as a “mystery item,” while other months can have the free item printed on the card. Also, new cashiers have, “in training,” written under their names on their badges, and my cashier does not have this on her name tag.)

Me: “Hi. Do you know what the mystery offer is?”

Cashier: “It’s a free [Brand] fountain drink or bottled water, and a free waffle fry. Any size.”

(I’m not a fan of soda, but past experience tells me that tea is included with this deal.)

Me: “Great. I’ll have a large sweet tea and large fry.”

Cashier: “Tea isn’t included. It’s only the fountain drinks.”

Me: “What? When did that happen?”

Cashier: “It says right here, ‘fountain drinks.’ Tea is not a fountain drink.”

Me: “But I’ve gotten tea before when the offer was used in the past.”

Cashier: “Do you mean you’ve already used this month’s free offer? You can only do that once.”

Me: “No—” *glances at card* “—but in March, it had the same offer, and I got tea then.”

Cashier: “I don’t know what to tell you, because tea is not included.”

Me: *internally* “Don’t make me say the words. Don’t make me ask for a manager.” *out loud* “It should work.”

Cashier: *scoffs* “I’ll try it, but it’s not going to work.” *scans my card* “Oh, the tea came off. Huh. Would you like anything else?”

Me: “A sandwich with no pickle.”

(She didn’t even apologize for wasting my time over something that shouldn’t have even been an issue.)