This Kind Of Work Will Have Your Stomach Tied Up In Knots

I work at a mall pretzel shop, nothing too exciting. This woman came up with her family and ordered strawberry pretzel bites, which we make to order. She wanted extra powdered sugar, which makes it take longer. She also ordered a pizza and cheese pretzel; she pointed to it.

After I made the strawberry bites, I gave them to her, and she was kind of salty that there was some strawberry sauce dripping down the side of the container. Then, I handed her the pizza pretzel.

Customer: “No, I ordered the bites.”

I didn’t say anything; it was no big deal. I gave her the bites.

Customer: *With a tone* “Give me my pizza sauce.”

Me: “That’s extra, ma’am.”

Customer: “Of course it is.”

She gave me $20.

Customer: “No wonder people stopped coming here. It’s so bad and slow!”

Me: “People do come here — a lot. And it was slow because I had to make you your order.”

Customer: “Just give me my change back! You just lost a customer because you took so long!”

Me: “Ma’am, you ordered them, and I had to make them fresh.”

She kept whining about how long it took (about three minutes), and I kept repeating louder and louder that I had to make her order fresh.

Customer: “Your other worker could’ve made my order!”

Me: “She’s busy cooking pretzels.”

Customer: “You’re being f****** disrespectful!”

Me: “Well, you’re being a b****.”

I was basically smiling and laughing at that point. She looked so shocked.

Customer: “I will be making a call about this!”

Me: “Go ahead. I don’t care.”

There’s literally nobody to call. It’s an independent pretzel shop, the owners barely speak English, and there’s no manager here.

The lady turned to her family.

Customer: “This kid is being so disrespectful!”

Me: “Ma’am, I had to make your order fresh. It took three minutes.”

I told her to shut up as she continued to bicker, and I shouted, “Bye-bye!”, at the top of my lungs as she walked away.

Then, I realized I had shorted her $3 on the dip. I guess I can’t count change and argue at the same time. Enjoy the $5 pizza sauce! Thanks for the tip!