This Just Isn’t Working Out

I am working at the reception at our gym, and I am handed the phone by one of our receptionists. He looks pained.

Receptionist: “Can you take this? I honestly don’t know how to explain it any simpler.”

I take the call and announce myself as a manager.

Caller: “Why are you still billing me for my gym membership?”

Me: “Did you cancel your membership with us?”

Caller: “Well, no. But you should know not to bill me anymore!”

Me: “Why is that, ma’am?”

Caller: “I haven’t been to the gym in months!”

Me: “That’s… not how it works, ma’am. We bill you as long as your account is active.”

Caller: “Well, that’s unfair! I only want to be billed when I feel like coming in.”

Me: “That’s… still not how it works.”

Caller: “Ridiculous! You’re telling me people who pay for the gym actually keep going?!” *Click*

She’s figured out how most gyms stay in business!