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This Job May Require Telepathy, Part 4

, , , | Right | May 12, 2022

I work in customer service for a newspaper subscription. People call in asking to have their address changed fairly often and also sometimes to cancel their subscription. A customer called in two days ago and had me cancel their previous cancellation of the subscription, which I did.

Today, they call in again.

Customer: “Why is my newspaper arriving at the wrong address?!”

I start frantically searching our system to see who messed up their address and find zilch.

Customer: “We cancelled our subscription about a week ago, and during the remaining time the newspaper was supposed to go to our daughter’s place, which is where the newspaper now is going, but we called in about resuming the subscription.”

Me: *Internally screaming* “I don’t see it mentioned that you wanted the newspaper back to your original address. I can certainly make sure it arrives there from here on.”

Customer: “Hmph. About time!”

This Job May Require Telepathy, Part 3
This Job May Require Telepathy, Part 2
This Job May Require Telepathy

Question of the Week

What is the most stupid reason a customer has asked to see your manager?

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