This Job Can Be A Death Trap

(My mother passed away suddenly and I am trying to get various services cancelled, including her cell phone. I call the company to cancel and get a lovely young man on the other end.)

Young Man: “We can cancel the contract without penalty and even refund a portion of your mom’s last bill.”

Me: “Really? That would be great!”

Young Man: “The only thing is, and I’m sorry to have to ask this, but you have to fax a copy of your mom’s death certificate to us.”

Me: “Oh, I completely understand why you need that. And may I say, I’ve had to make a lot of these phone calls during the past few weeks, and you have been very helpful, sympathetic, and great to deal with.”

Young Man: “Wow. I was not expecting to hear that.”