This Is Your Brain On Autopilot, Part 3

I work at a tax office doing people’s taxes. My signature phone greeting is, “Hello, this is [My Name] at [Company]. How can I help?”

I’m on the line with tech support and I’m waiting on hold. All of a sudden, the hold stops.

Tech Support: “Hello?”

Me: “Hello, this is [My Name] at [Company]. How can I help?” *Pauses* “Wait! You’re supposed to be helping ME!”

Related:
This Is Your Brain On Autopilot, Part 2
This Is Your Brain On Autopilot