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This Is Your Brain On Autopilot, Part 2

, , , , | Working | December 6, 2021

I am working from home. Incoming calls come into our headsets with this loud BEEP, which is our cue to launch into the company greeting. I am already in mid-conversation with a customer, and I hear a BEEP from — I’m guessing — my kid’s toys or maybe the TV in the other room. In any case, this BEEP causes me to interrupt the customer mid-sentence:

Me: “This is [My Name] from [Company]. How can I help you?”

There was an awkward pause as I realize what I had just done on auto-pilot and, I imagine, the customer wondered if he had just had a stroke. I apologized profusely and he just laughed it off, and I was grateful he couldn’t see how red I was!

This Is Your Brain On Autopilot

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