This Is Worse Than The “Ice Cubes Made From Coffee” Customer

I work part-time as a barista at a coffee shop. Today at work, a woman ordered an iced coffee. I heard her tell the cashier that she wanted an iced coffee, and the cashier entered an iced coffee into the register. I don’t think there was a language barrier because the customer spoke English fluently.

When the customer received her iced coffee, she complained to the manager.

Customer: “Why is my iced coffee cold, and why does it have ice? When I ordered the iced coffee, I expected to receive a hot coffee with no ice. Can you remake it?”

She ordered “Vietnamese-styled iced coffee” from the “cold drinks” section of the menu. The drink has ice and has zero warm liquid in our shop, and the menu states how it’s prepared.

I don’t understand how these people function in society. I wonder what she thought an “iced coffee” was. The coffee shop offers plenty of hot drinks if she just wanted to order one of those.