This Is Why We’re In A Recession, Part “It’s Over 9000!”

, , , | Right | April 4, 2019

(I’m working at a register in a grocery store. Near the start of my shift, a scraggly-looking old man comes through. I scan his stuff, and everything’s going fine, but then we get to the payment.)

Me: “That’ll be [amount].”

Customer: “I want to get cash back.”

Me: “Okay, just put your card in the pad, and you should get a prompt.”

(He does that.)

Customer: “It just says, ‘Amount OK?’.”

(I realize he might be trying to do this with a credit card; very few credit cards allow cash back.)

Me: “Sir, is that a credit card or a debit card?”

(He stares at me blankly for a moment, and then points at the card.)

Customer: “It’s in there.”

Me: “I’m sorry?”

Customer: “It’s in there.”

Me: “Yes, I see the card in the pad, sir. I’m just asking if it’s a credit card or a debit card.”

(He stares at me again.)

Customer: “It’s in there.”

(I realize I’m probably not going to get anywhere with this line of questioning, so I decide to make it clear for him.)

Me: “Sir, if that’s a credit card, you can’t get cash back with it.”

Customer: “I want to get cash back. It’s in there.”

(We go back and forth for about a minute. Another customer has queued up behind him. While this is going on, he shoots me an apologetic look.)

Me: “Sir, you cannot get cash back with this card. Please just press ‘yes’ when it says, ‘Amount OK?’.”

(He pushes no and then enters $20 into the prompt, presumably to get $20 cash back. He just pays $20, instead.)

Me: “Sir, you’ve just paid $20; you still owe me [amount].”

Customer: “Where’s my cash back?”

Me: “You. CANNOT. Get. Cash. Back. With. A. Credit. Card.”

Customer: “It’s in there.”

(I eventually manage to cajole him into paying the rest of his bill. As he’s leaving, he says this:)

Customer: “This is why I hate these dumb computers; takes forever to do anything.”

(I just want to make it clear, this was not a foreign guy. We were both speaking perfect English. I have no clue why he wasn’t understanding me.)

Related:
This Is Why We’re In A Recession, Part We Don’t Even Know Anymore
This Is Why We’re In A Recession, Part 83
This Is Why We’re In A Recession, Part 82
This Is Why We’re In A Recession, Part 81

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