This Is Why We’re In A Recession, Part 99
I work in a call center for a financial institution. I get connected with a customer who has some basic questions about her account. I have previously gone over account balances, recent transactions, and recent cleared checks.
Customer: “Can you tell me what outstanding checks I have?”
Me: “Outstanding? You mean checks that you’ve written, but haven’t cleared your account yet?”
Customer: “Yes, please.”
Me: “Ma’am, there’s no way for us to know what checks you have written if they have not cleared your account yet. I can send you another check register if you need it.”
Customer: “Oh. I guess that makes sense. Have a good day!”
Related:
This Is Why We’re In A Recession, Part 98
This Is Why We’re In A Recession, Part 97
This Is Why We’re In A Recession, Part 96
This Is Why We’re In A Recession, Part 95
This Is Why We’re In A Recession, Part 94
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
