This Is Why We’re In A Recession, Part 92

Customer: “I want to return these.”

The customer pulls items out of a bag.

Customer: “I don’t know where my receipt is.”

Me: “Okay. Did you pay with a credit card?”

Customer: “Yeah, I did.”

Me: “I can look up the purchase and do the return with that.”

Customer: “Awesome!”

The customer then stands there, staring at me, and gives me the little head motion telling me to get on with it.

Me: “Do you have the card with you?”

Customer: “Yeah.”

She still just stands there, giving me the look again.

Me: “I need the card. I can’t look up the transaction without the card.”

Customer: “Oh! Okay!”

She hands over the card, and I swipe it and process her return.

Me: “Okay, you’re going to have a credit of [amount] onto your account.”

Customer: “What? The price on this says [higher amount]!”

Me: “Yup, and when you bought it, it was on sale.”

I show her the screen that, in very plain English, shows the breakdown of why she paid what she paid.

Me: “When I swipe your credit card, it’s the exact same as if you had your receipt; this is what you paid.”

Customer: “But I know I spent over $300 here that day. I’m going to go get my statement; I want all my money.”

Me: “You’re getting back exactly what you paid.”

Customer: “No, I’m not, because I know I spent more that day!”

Me: “Did you buy other stuff here that day, or just these three items?”

Customer: “No, I bought other stuff, too.”

Me: “Which you’re not returning.”

Customer: “No, I kept those.”

Me: “So, you’re not getting your money back on those items. That’s why it’s not over the $300 you say you spent.”

Customer: “Oh.”

This, ladies and gentlemen, was a woman who holds a very high job at a very large, global company.

Related:
This Is Why We’re In A Recession, Part 91
This Is Why We’re In A Recession, Part 90
This Is Why We’re In A Recession, Part 89