This Is Why We’re In A Recession, Part 64

| Right | July 17, 2017

(I am working at a call center that works directly with insurance companies. This is about the third call I have taken since my shift started, and this particular customer is not covered for the service, and is therefore required to pay. My company offers a discounted rate over the phone; otherwise we just send someone out to do the service and the customer has to pay whatever that service provider charges.)

Me: “And that will be [discounted price]. Are you able to provide a credit card over the phone to pay for services?”

Customer: “Yeah.” *provides card information*

Me: “Okay, sir, I am showing that this is an invalid account number. Let me repeat the information back to make sure we have everything correct.”

(I repeat this a few times, until finally I am sure it is correct and it is still displaying the error.)

Me: “I’m sorry, sir, it is still showing as incorrect.”

Customer: “Well, yeah. That card doesn’t work anymore. I didn’t realize you actually needed a card that you could take money off of. Can you take cash?”

Me: “Well, you can pay cash directly to the service provider, but it will be at their rates. That means it won’t be [price].”

Customer: “Why can’t I pay you cash?”

Me: “We aren’t really able to take cash over the phone.”

Customer: “Why not?! What am I supposed to do?”

Me: “Like I said, without a credit card, you can pay cash directly to whoever comes out there, but it will be at whatever they charge.”

(The customer then proceeded to yell at me because I was unable to take cash over the phone, and hung up.)

 

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