This Is Why We’re In A Recession, Part 55

| Right | May 4, 2016

(I work for a telecommunications company in the billing department. We usually get calls about promotions and gift cards sent to customers as flyers. The card is made out of paper and is just for promotion, so they have no value.)

Me: “Hello and thanks for calling [Company]. My name is [My Name]. How can I help you today?”

Customer: “Yes, today I received a gift card and want to know how to use it.”

(While the card has no name on it, it can be used at locations to pay for purchases.)

Me: “Well, ma’am, you can use it to pay at stores, but not online since the card is not personalized and does not have a name or address attached to it.”

Customer: “No, no, I mean, how can I start using it?”

Me: “You mean to activate it? We would just have to speak with the gift card department and they can take the number and have it ready for you in a few minutes.” *feeling, however, that she is a bit doubtful about the card itself* “May I ask what the number is?”

Customer: “1234 5678 9100 0000.”

Me: “Ma’am, that is not a card. It is just a flyer that informs you that if you sign up with us, you can be eligible for a card of that value.”

Customer: “But it says I have $200! I want to have the money. Activate it now!”

Me: *feeling that it will just go downhill from here on* “Ma’am, the card is made out of paper and no business will take it as a payment method. Even the number is invalid since no card starts with a 1, or has a number that easy to guess.”

(The customer rambles for a few seconds and says we are all a bunch of scammers and that she would contact every news channel as well as the police to have us arrested before hanging up.)

Me: *to Coworker* “Am I supposed to travel to the U.S. to be arrested? Or shall I wait for them to come get me?”

Coworker: “I only want to see the news: Woman can’t distinguish card from paper flyer.”

 

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