This Is Why We’re In A Recession, Part 46

| Right | November 27, 2015

(I work as a teller, and one of my jobs is to field phone calls.)

Me: “Thank you for calling [Bank]; this is [My Name]. How may I help you?”

Customer: “Yes, I’m trying to make an online purchase with my debit card and it’s not working! I need you to fix this.”

Me: “Well, sir, it sounds like your card may be blocked. I can transfer—”

Customer: *interrupting* “No! This is a brand new card; I just got it today from the bank. Now they told me it would work, and it doesn’t!”

Me: “That’s odd, let me…”

Customer: “And another thing! How do you get away with issuing already expired cards?”

Me: “Well, sir, our temporary cards expire after a set time, but they are always good when issued.”

Customer: “No! This one says February 18th, right on there! Now today is the 24th, which means this is expired!”

Me: *face-palm* “Sir… all cards list the expiration date as month and year. That is February of 2018 listed on the card, and I assure you if you use that date you will be able to make your purchase.”

Customer: “That’s… that’s not what I was told! I was told this would expire this year!”

Me: “Yes, sir. The temporary card will. However it must have the same expiration date listed on it as the permanent card with the same number that is being mailed to you. I promise, February of 2018 will work.”

Customer: “Well… I suppose I’ll try it. But that’s darn foolish!” *click*

 

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