This Is Why We’re In A Recession, Part 15

(A customer comes in to pay her [retail store] card bill.)

Me: “Okay, so there is a late fee of $35, and the amount due on the total balance is $103. You’re paying $35. Thank you for your payment, ma’am. Just to let you know, you still have a minimum payment of $68 that was due four days ago. You may incur another $35 late fee.”

Customer: “What do you mean? I’ve been paying $35 every month because that’s what it says on the slip.”

Me: “Sorry, ma’am. If you look here, it says that the late fee is $35 and the amount due for you to pay is $103 by this date. That date was four days ago.”

Customer: “So, what do I do now? They want me to pay that?”

Me: “Yes, ma’am. They would like for you to.”

Customer: “Okay. Well, can I make the payment with my [retail store] card?”