This Is What You Regularly Face
(A sweet little old lady approaches my information desk.)
Customer: “Hello, love. I am looking for the rates for housing benefit.”
Me: “Certainly. Could I take your postcode?”
Customer: “It’s [postcode].”
Me: “Okay, that’s great. According to the government website, your benefit rate is [amount].”
Customer: “Oh, it’s gone up. Are you sure?”
Me: “It here says that the benefit increased this year.”
Customer: “Right. Well, could I get your name, please, dear?”
Me: “Certainly, it’s [My Name].”
Customer: “And do you work everyday?”
Me: “Actually, I’m part-time so I am only here Monday and Fridays.”
Customer: “Good. So if I find out that this information is wrong, I know when to come in and smash your face in.”
(The lady gathered her things and left. I am still in shock.)
