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This Is What Happens When The Couriers Drive TARDISes

, , , , , | Working | May 20, 2021

I have been ordering a lot of things online over the last year for fairly obvious reasons. On this occasion, the delivery company provides tracking updates by email. At 1:30, I get an email saying that the package is with the local delivery agent and they will be delivering it between 2:00 and 5:00 pm. At 3:30, I get an email saying that they failed to deliver for the third time and will be returning it to the sender. 

I have been having issues with the wireless doorbell for my top floor flat, so I’m not too surprised at missing the delivery, but that was a first attempt, not a third. I decide to email customer services. Unfortunately, the company has made their customer service email address rather hard to find, so I am very annoyed by the time I find it. I try to remain polite in my email, I state my tracking number and what happened and then I ask if they intend to claim they tried to deliver three times in an hour and a half, which defeated the point of redelivery, or if their delivery staff were just being lazy.

I never get a direct reply to my email or any response indicating it has even been read, but the next day, I get a tracking update telling me there will be a delay in my package. The day after, another tracking email says it will be delivered the next day.

By this point, I have bought and installed a new doorbell, so the delivery goes smoothly, but when I get back to my flat, I notice that a new delivery sticker has been placed over the original one and the delivery instructions read, “3 comes after 1 and 2.”

I guess my email did get read after all!

Question of the Week

What is the most stupid reason a customer has asked to see your manager?

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