This Is So Not On

I work for an online store, where the customers will make an account and place an order, and we send their order information to their email addresses. It’s pretty standard stuff. When they contact us, we usually ask for the order numbers, which are fairly long but manageable.

Fairly often the customers ask us if we only need the last four digits, but no, we need them all.

Me: “Welcome to [Store]. This is [My Name]; how may I help you?”

Customer: “Hi! I have a question about my order, which is 112233 and so on.”

Yes, the customer thought that by only giving me less than half of the order number, I would be able to find them in the system. And they literally said, “and so on.”