This Is Only A Test, But That Sure Is Tempting
After having delivered an eCommerce site to a client, he called me on the phone, explaining that he had experienced some problems ordering products. While on the phone, I explained to him that I would do a test order to see if I could reconstruct the problem he experienced. The ordering went fine, but suddenly, he said:
Client: “Wow, I got an order from you here. You want that Jacuzzi? I’d suggest [other Jacuzzi], instead!”
Me: “As I explained to you, that was a test order. I don’t want any Jacuzzi.”
Client: “Well, you ordered one; now you have to pay. I’ll just take it off of your invoice.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.