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This Is Not Their Calling

, , , , , | Right | March 25, 2021

Me: “Thank you for calling [Company]; how can I help?”

Caller: “I am calling to pay my balance. My reference is [reference].”

Me: “The total is [total]. What is the long card number?”

Caller: “Wait a second, I just need to go and get my card; it’s in the other room.”

Cue me listening to them shuffle papers for a few minutes while they look for the sole reason for their call.

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