This Is Not Their Calling
Me: “Thank you for calling [Company]; how can I help?”
Caller: “I am calling to pay my balance. My reference is [reference].”
Me: “The total is [total]. What is the long card number?”
Caller: “Wait a second, I just need to go and get my card; it’s in the other room.”
Cue me listening to them shuffle papers for a few minutes while they look for the sole reason for their call.
Question of the Week
What’s the kindest act you’ve ever experienced?