This Is Not Their Calling

Me: “Thank you for calling [Company]; how can I help?”

Caller: “I am calling to pay my balance. My reference is [reference].”

Me: “The total is [total]. What is the long card number?”

Caller: “Wait a second, I just need to go and get my card; it’s in the other room.”

Cue me listening to them shuffle papers for a few minutes while they look for the sole reason for their call.