This Is Not The Same Old Yarn

, , , , | Right | March 23, 2020

(I work at a popular crafts store. The holiday season is just starting, so sometimes due to customer or employee fault, items end up in the wrong place. A customer comes to my cash with some yarn and I ring her through normally.)

Customer: “That yarn isn’t supposed to be that price; it’s supposed to be less.”

Me: “Oh! Sorry about that. I can have someone check the price and if it’s wrong, I’ll adjust it for you.”

Customer: “No, no, that’s fine. I have the money. You should just tell someone to move them in case you get a customer who’s not as nice about it as me.”

Me: “Okay, no problem.”

(I continue to ring her through as I radio another associate about the yarn. The associate tells me four balls of yarn were left in the wrong place and she has moved them. The customer hasn’t paid yet.)

Me: “Thank you for letting us know; the yarn was in the wrong place. My associate moved the four balls left to the right location.”

Customer: *suddenly irate* “There were way more than four there! But whatever. If you want to charge people the wrong price for it and have people get mad, then go ahead!”

Me: “I… I’m sorry. I can adjust the price for you still.”

Customer:No! I have the money!”

Me: “Okay…”

(We finish the transaction in silence, she pays, and I bag her yarn.)

Customer: “That’s just really bad customer service!”

Me: “Um… I’m sorry. Have a great day?”

(The customer ignored me, grabbed her bag, and left in a huff.)

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