This Is Not Smoothie Sailing
We have new smoothies in two flavors. This is my first day back, so I haven’t tried both.
Customer: “Have you tried the new smoothies?”
Me: “I’ve tried the chocolate one, but the veggie one should be good, too!”
Customer: “I’m having trouble deciding, but I’m going to have one of those.”
Me: “Okay!”
Customer: “The chocolate one is fine.”
I ring him up and make and serve his smoothie. When we get to the counter, however, there is an issue.
Customer: “Is this mine?”
Me: “Yessir!”
Customer: “Oh, you must have misunderstood me! I wanted the veggie one!”
I remade it because of our satisfaction guarantee; all the while his child was throwing our checkers pieces everywhere while he did nothing.
Question of the Week
Have you ever served a bad customer who got what they deserved?