This Is Not Part Of The Golden Age Of Television
Customer: “I need cable for my TV.”
Me: “Which cable, sir?”
Customer: “Cable for TV.”
Me: “Do you mean an HDMI cable?”
I show him an example.
Customer: “No, a cable for TV.”
Me: “That is a cable for TV. Do you mean a coaxial cable?”
Customer: “No, a cable for a TV?”
Me: “Are you looking for a power cable for a TV?”
Customer: “Cable for the back of a TV, you know?”
Me: “For power?”
Customer: “In the back.”
Me: “To power the TV? To be able to turn it on?”
Customer: “You show me.”
Me: “This is a standard PC power cable.”
Customer: “This is for my TV?”
Me: “Well, sir, this is the computer department, so I don’t know if they use the standard three-pin connector on TVs, but my guess is they do.”
Customer: “So, this works on my TV?”
Me: “Like I said, I don’t work in the TV department, so I can’t say for sure. You will want to head over to the TV department and confirm this is the right power cable.”
Customer: “So, this is right for my TV?”
Me: *Trying not to get frustrated* “I don’t know, sir. It’s your TV. Did you take a picture of the back of it? Did you bring the manual? Do you know the model number? I take care of computers. I don’t deal with TVs.”
Customer: “How do I know it works for a TV?”
Me: “I don’t know. Please go to the TV department and ask them to look at the cable and tell you if it will work.”
Customer: “You don’t know which cable is for TV?”
Me: “No, sir.”
Customer: “Then why do you sell TVs?”
Me: “I don’t, sir; this is the computer department. The TV department is at the front of the store.”
Customer: “These aren’t TVs?”
Me: “No, sir, these are computers.”
Customer: “Where are the TVs?”
Me: “At the front of the store, sir.”
Customer: “Oh.” *Leaves*
Me: “Sir, don’t you want to take the cable with you to ask the TV salespeople if it’s the right one.”
Customer: “Oh? This works for TV?”
Oh, God…
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.