This Is Not How You Break Bread

, , , , | Right | December 3, 2019

(I am a brand-new employee at a grocery store bakery, but I have been working in customer service for years. One of my new coworkers is talking to a customer who looks to be in his mid-sixties.)

Customer: “No Italian bread today?”

Coworker: “Not just now, no. We’re shorthanded and one of our ovens is down and being worked on. However, the French crusty loaves are exactly the same, so you could get one of those, instead.”

Customer: “No, they’re not.”

Coworker: “Yes, they are. We use the same dough for both; we just put a different pattern of slices in the top before baking.”

Customer: “No, I’ve eaten both and the French is very different inside. I don’t want a French loaf; I want an Italian one!”

Coworker: “Well, that’s your choice, but it’ll probably be over an hour before we have any Italian loaves available for purchase.” 

Customer: *grumbles and leaves*

Coworker: *walks over to me* “I pan those up at least three times a week, but of course he knows that they’re different inside, so what do I know?”

Me: “But he’s a customer! Of course he knows better how to do your job than you do!”

(She cracked up. I think I’m going to like working here.)

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