This Is Not A Test(es)

, , , | Healthy | January 11, 2018

(I work as a receptionist in a small, single-doctor veterinary practice. A first-time dog owner drops off his 6-month-old male Golden Doodle to be neutered. The surgery is routine, and the dog goes home that evening. I get this phone call the following day.)

Me: “Good morning. [Veterinary Hospital]. This is [My Name]. How can I help you?”

Client: “This is [Client]. I brought Fluffy in to be neutered yesterday. Did you also remove his testicles?”

Me: “Pardon me?”

Client: “Did the doctor remove Fluffy’s testicles yesterday when he was in to be neutered?”

Me: “Y-yes. That’s what the procedure is.”

Client: “I wish someone had explained that to me before I agreed to the surgery. Dr.

[Name] only said Fluffy would be castrated, not that his testicles would be removed.”

Me: “…”

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