This Is Not A High Note

| London, England, UK | Working | October 22, 2013

(It’s the interval, so we’re busy behind the bar. I witness an exchange between a patron and a colleague. The patron is brandishing a £5 note.)

Patron: “Young man, you’ve short changed me! I gave you a £20 note!”

Colleague: “Are you sure, ma’am? Your change was £14; I would have given you a £10 note and coins. You’ve got a £10 note right there; are you sure that’s not the one I gave you?”

Patron: “This is what you’ve given me! Give me my money back! This is terrible service!”

(Not sure what to do, my colleague calls over a senior assistant for help. She opens his till.)

Senior Assistant: “Give the patron what she wants.”

(My colleague reluctantly hands the woman a further £5.)

Colleague: “Here’s your money; sorry about the mix-up.”

Patron: “Well? Aren’t you going to apologize?”

Colleague: “Excuse me?”

Patron: “You should apologize to me for giving such terrible service!”

Colleague: “Uh… I’m sorry.”

Patron: “No, you’re not. This is the worst service I’ve ever had at a bar!”

(When we cash up at the end of the night, surprise surprise, the till is £5 down. So not only was this woman rude and abrasive, but she was a thief as well. The kicker? Our manager said that we should have waited until after cashing up to see whether or not we should have given her any money… and the senior assistant who told us to agreed!)

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