This Is More Than A Coding Problem

I work for a software company.

Me: “[Software Company], how can I help you?”

Customer: “Yes, I’d like to get my chinchillas spayed and neutered, please.”

Me: “We can’t do that here.”

Customer: “Why not?!”

Me: “Because we are a software company.”

Customer: “Oh, why didn’t you say so?”

Me: “I did, when I answered the phone as [Software Company].”

Customer: “Well, I didn’t listen.”

Me: “Sorry?”