This Is Logistics, Not Logicistics

I had a customer come in to pick up a package, but the address on his ID didn’t match the one on the label.

Me: “Can I see something with your current address or the tracking number?”

Customer: *Gestures to the notice that was left on his door.* “What about that?”

Me: “Sorry, but that doesn’t count. Someone who just happens to share your name could show us that, and we wouldn’t know the difference, so we could end up giving your package to the wrong person if we accepted that.”

Also, the customer’s first and last names were both VERY common.

Customer: “Can I show you a piece of mail with my address?”

Me: “Sure. We accept bills that are in your name.”

Customer: “Well, couldn’t this same person steal my mail and still claim to be me? Sorry, I have to logic chop this sort of thing.”

Me: “Your logic chopping is impressive, but I’m not releasing the package if I’m not convinced that it’s for you.”

The customer did eventually show me something that satisfied the rules, and I released the package. I will never understand the people who get so upset when we make them prove that a package is actually for them.