This Is A Shopping Emergency!

| Right | October 24, 2016

(I have just made a call to emergency services for a resident who is in a dire state. They respond in record time as I’ve called in ‘stat,’ meaning the person isn’t breathing or their heart isn’t functioning. The fire truck arrives first and parks in the middle of our parking lot, first responders leaping out and coming inside. I direct them where to go. A minute later, a woman leaves out the door after visiting her mother and then comes directly back in.)

Me: “Hello again, is something wrong?”

Woman: *angrily* “Yes, I can’t move my car! That truck is in the way!”

Me: “I’m sorry… the fire truck?”

Woman: “Yes, the fire truck! I have to get going! Can you have someone move it?!”

Me: “Umm, no? They’re upstairs dealing with a medical emergency. I can have someone come out and try to direct you out of the space.”

Woman: “Fine, just hurry up!”

(I get another staff member to go outside and try to direct her out, all the while fielding calls from the bosses about the emergency. The woman and my coworker come back in.)

Coworker: “There’s not enough room. You’ll have to wait, I’m sorry.”

Woman: “But I have to get going! I HAVE TO GO SHOPPING!”

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