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This Is A Job For The National Relay Service

, , , | Right | March 23, 2021

I work for the paging and messaging department of a telecommunications company. We are responsible for taking calls on behalf of businesses that can’t answer the call themselves. I am currently working for a hearing-aide company.

Me: “[Business] is not available at the moment. Can I leave a message?”

Customer: *Yelling* “I NEED NEW BATTERIES!”

Me: “I’m sorry, but [Company] isn’t available at the moment. If I can have your name and number, I’ll pass on your details for a return call.” 

Customer: “I CAN’T HEAR YOU! I NEED BATTERIES!”

Me: “I’m sorry, but they’re not available at the moment.”

Customer: “I CAN’T HEAR YOU! I NEED NEW BATTERIES!”

Me: “I can’t help you, I’m sorry. You’ll need to call back at a later time.”

Customer: “I CAN’T HEAR YOU! SEND ME BATTERIES NOW!”

I ended up having to terminate the call as I was going in circles. But why call if you can’t hear anyway?

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