This Is A Holdup!

, , | Right | January 22, 2020

(I work for a major cell phone provider in the US as a customer service agent in a call center. Throughout my time working for this company I have had some major crazies call in and demand things for the craziest reasons. This one is my favorite.)

Me: “Thank you for calling. This is [My Name]. Can I have your name, please?”

Customer: “It’s [Customer] and I have been on hold for over an hour!”

(Today is actually a rather slow day, and I have had some time between calls, so the guy is clearly full of it.)

Me: “I am sorry about that, sir. We can’t predict the amount of call volume that we are going to have.”

Customer: “I don’t care; I demand compensation for the time I wasted on hold!”

Me: “Sir, that is not a valid reason to credit an account, but at the end of the call, I will see what I can do for you. What is the reason for your call today?”

Customer: “TO GET MY CREDIT!”

Me: “Were you supposed to get a credit from a rep and it never showed up?”

Customer: “NO! ARE YOU DEAF? I WANT MY CREDIT FOR WAITING ON HOLD!”

Me: “Wait. You are saying you called in and waited on hold to get credit… for waiting on hold?

Customer: YES!”

Me: *face-desk*

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