This Investigation Is Ballooning In Complexity

, , , , | Right | October 28, 2019

(I work at a dollar store where we sell and blow up balloons. We have never blown up latex balloons, only Mylar ones. I’m currently the only cashier in the store and it is my job to ring up customers, as well as blow up the balloons. I’m in the middle of a rush when a lady walks in and comes straight to me, ignoring the line.)

Customer: “I need balloons.”

Me: “Certainly, ma’am. I’ll be with you as soon as I take care of these customers.”

(The lady goes over to our balloon wall, seemingly to decide what she wants while I continue to ring up my other customers. The lady comes back over with a piece of paper.)

Customer: “I need two identical bouquets with these balloons in them.”

(She hands me the list and I see that she wants latex balloons.)

Me: “I’m sorry, ma’am. We don’t have the equipment to blow up latex balloons here. I apologize for the inconvenience.”

(She huffs and goes back to the balloon display. I return to my customers, apologizing for the interruption. Again the lady returns.)

Customer: “Okay, I want these silver ones instead of the latex, and I want the weights. Do you have them?”

Me: “Yes, our balloon weights are down the party aisle. You’ll have to pick out two that you like and bring them to the balloon center.”

Customer: *huffs* “Fine. I have to shop so I’ll leave this list with you.”

(I take the list and she leaves. However, my line continues to get longer and I don’t think I’ll be able to blow up the balloons in time, so I call my assistant manager from the backroom to help. She blows up the balloons we have, but informs me that half the balloons the customer wants are not in stock. I finally clear up my line and go to check the boxes behind the balloon center, just to double-check, since we have just gotten a shipment in today, but there weren’t any. A young girl comes up to the counter.)

Girl: “Hi, could you help me with balloons? It’s my mom’s birthday and she’s next door getting her nails done and I want to surprise her.”

(I explain to her that I’d be more than happy to help, but I also warn her that we are out of stock on a lot of balloons. I begin blowing up well over a dozen balloons when the girl points above me and asks for one of the pre-blown ones. It just happens to be one of the balloons that the first customer wanted for her bouquets, but seeing as there is only one and the first lady wanted two, I give it to the girl, not seeing any harm. At that moment, the first customer comes back.)

Customer: “Have you finished my balloons yet?”

Me: “I’m sorry, ma’am, we seem to be out of some of the balloons you wanted. We only had one of the cupcake and—”

Customer: *cuts me off* “So you gave it to her?!

(She storms off before I can even explain to her that we have other balloons she could have that would match her theme. I just stare at her in shock before apologizing to the girl I’m helping and going back to her order. Later, my manager comes up to me.)

Manager: “What happened before?”

(I explain to him exactly what happened.)

Manager: “Yeah, she came storming up to me complaining that you gave her balloon to someone else. I told her that I’d investigate and she said that there was nothing to investigate. And then she said that she was going to call corporate and complain that I wasn’t investigating.”

Me: “Think this is one for Not Always Right?”

Manager: “Probably. Go take your break.”

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