This Interaction Is Directionless

(A customer comes in with a bracelet purchased from our store at another location. He has the receipt and is looking to replace it, since the one he bought has some scuffs.)

Customer: “I bought this at the store at [Sister Location].”

Me: “Okay, as long as you have your receipt, you’ll be fine.”

Customer: “I bought it at this store, though.” *begins tapping the receipt showing the location at the top* “Do you know where it is?”

Me: “Not really, although I do know we do have a store there.”

Customer: “What do you mean, you don’t know where it is?!” *begins listing off directions to the other store*

Me: “Sir, this is really not necessary. I know there is a store there; I just don’t know how to get there. I don’t really drive much, except for the town I live in and for coming to work.”

(He begins ranting about the directions to the store again and I interrupt him.)

Me: “Sir, once again, I don’t really drive much. I don’t recognize any of these road names or some of these cities. Even the names of interstates and major roads, I don’t really know. All I need to know is that you purchased this item. It doesn’t matter where.”

(In the end, he decided to keep the bracelet and left. I spent about fifteen minutes with him showing him different jewelry and getting told directions to a store I will never visit.)