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This Guest Is REALLY Outstaying His Welcome

, , , , , , , | Legal | February 28, 2022

I work security for an office building that includes its own warehouse. The setting is similar to what you would see in “The Office”: a moderately-sized warehouse used for company product and supplies, just big enough to warrant having a forklift and a loading dock.

While viewing the cameras, I watch as an Audi SUV pulls into the dock. Obviously, we don’t want normal-sized vehicles in there since the area receives shipments pretty randomly all day. I watch to see if the individual driving it has large items in the back to unload, and he doesn’t, just a singular bag that looks like a Christmas gift.

I call the phone on the dock from our security line, but he ignores it as he is allowed access to our kitchen by one of the line cooks.

That’s fair; he’s not an employee after all.

My next call goes to the kitchen. I inform them that their guest needs to move his vehicle if he is planning on being here long-term or if a truck arrives. They tell me that he will be fast, but before I can even hang up the call, a forty-foot flatbed loaded with pallets of product appears out of nowhere. I quickly tell the person on the phone that if the individual isn’t loading or unloading, he needs to move his vehicle to allow our warehouse to utilize their forklift to unload the truck.

No one comes out.

I call the kitchen again and I am informed that the guest has gone to the restroom. After twenty minutes, I call them again. Now, they don’t know where he is. Apparently, he has gone up into our office spaces to talk to a friend while this truck is outside. Displeased with this news, I ask the kitchen staff to get the make, model, and license plate number down for me, and once the information is provided, I use our building PA system to make a general announcement to the building, asking the driver to return and move their vehicle to our guest parking lot.

No one comes out.

It has now been thirty minutes. I make a second announcement, and as time goes on, a third. Now there are two trucks in our lot which are backing up our parking traffic.

It is time to make “The Call”.

I pick up the phone and summon the lot shark, a spotter that we use to tow vehicles when need be and, unfortunately for the driver of the Audi, not only is he already IN our parking lot but he has preemptively dispatched their tow truck which is almost to the property.

Utilizing the PA, I make another announcement, calling to the driver of the SUV and informing the building that the vehicle will be towed shortly.

The driver doesn’t make an appearance until the second truck is almost done being unloaded, a full two and a half hours after his initial arrival.

He is absolutely pissed that his car is gone and shouts abuse at our warehouse workers before making his way to security where he demands that we bring the vehicle back, telling us that we had no right to tow him from private property.

Now, I don’t know where this poor, poor man learned the law, but it takes a concentrated effort to keep my customer service face on.

Me: “Sir, we made several announcements. Were you able to hear them in your area?”

Guest: “Of course, but towing from a private lot is illegal! You can’t do that!”

Me: “I can assure you that it is perfectly legal, sir. The loading dock is clearly marked as not only a no-parking zone but a tow-away zone with several signs. In compliance with state law, we also have signs clearly displaying the company information for our towing contractor.”

Guest: “You can’t tow from a private lot! I need my car back now or I am calling the police!”

Me: “I am sorry, sir, but I do not work for the towing contractor. Once they have your vehicle, I can’t make them surrender it unless it was towed in error, as they have generated a bill that needs to be paid.”

Guest: “OF COURSE, IT WAS TOWED IN ERROR! YOU CAN’T TOW FROM A PRIVATE LOT! BRING ME MY F****** CAR! I’M NOT PAYING FOR S***!”

I have to admit, at this point, my resolve slips a little bit.

Me: “No.”

Guest: “EXCUSE ME?!”

Me: “No.”

Guest: “I AM CALLING THE POLICE!”

Me: “Let me know how that goes for you.”

The police show up about five minutes later. I’m not sure what he told them to get them to arrive that fast, but they do. The Audi driver wastes no time shouting at the officer and waving his hands around exaggeratedly almost as soon as the officer gets out of his patrol car.

Whatever it is he says strikes a nerve.

The officer takes one casual look around from where he is standing and seems to take a deep breath before holding up a hand, stopping the Audi driver’s shouting.

I watch on the cameras as the officer literally takes this man to every. Single. One. Of our no-parking signs and points them out individually, very obviously going over every word on them and reading them off loudly. He then shows him the red curbs, the stripes on the ground, and the signs within our loading dock itself. The best part is that, while our cameras have no audio, the officer’s body language strongly suggests he is breaking down every single parking control implement as if the man he is speaking to is two years old.

The officer then pulls out a small red book, flips it open, and reads from a page. Once he puts it away, the Audi driver stalks off, taking out his cellphone as he starts reading the information on one of the signs.

The officer shakes his head and comes upstairs.

Me: “Good morning, Officer!”

Officer: “Not when you have to deal with people like that right at the start of a shift!”

Me: “Are you going to arrest me for illegally towing a car off of private property?”

Officer: “Don’t… don’t do that. Would you like to trespass him?”

Me: “No, sir, I don’t believe that will be necessary.”

Officer: “You’re nicer than me.”

Me: “Unfortunately.”

Officer: *Sniffing the air* “Can you let me in through the lobby gate so I can get some of that coffee?”

Me: “I’d be glad to.”

Our kitchen staff gave the officer a full breakfast and a company travel mug of coffee for free, probably out of guilt that their guest had caused such a scene.

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