This Excuse Holds Water

, , , | Right | October 24, 2018

(A very bad hurricane has hit Texas and caused a lot of damage and devastation. Often, people call in and ask a question before we pull up their account.)

Me: “Your post office hasn’t delivered your package yet? Wow, let me get your account pulled up and take a look.”

(After pulling up the account, I see the lady is in Texas. I start to facepalm, but continue because maybe her area wasn’t hit so bad. Per company policy, as long as it’s not an obvious prank call, threatening, or harassing, we have to answer their questions.)

Me: “Okay, ma’am, I see that you’re in Texas, and as you know Hurricane Harvey has just passed, so I’m sure there will be several delays with packages as everyone tries to get things situated. Could you go to the post office and ask if maybe they have it there?”

Caller: “How can I ask them if the post office is under water?!” *click*

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