This Ending Is Quite Rewarding
I was visiting another state when I decided to go to a local retailer. I am an associate at the store closest to my home, so I know how things work overall. I was in line behind a man at the only open register.
Cashier: “Do you have a rewards account with us?”
Customer: “I don’t believe I do.”
Cashier: “Do you want to?”
Customer: “Well, what does it do?”
Cashier: “You get rewards. That’s why it’s called a reward account.”
I looked up from my phone to see if that was a joke. It was not. The cashier looked genuinely annoyed, and the customer reacted in kind.
Customer: “No.”
Cashier: “Why? It’s free.”
Customer: “Because a vague response like that does not earn my business.”
He walked away without buying his items, leaving the cashier to gather his order.
Cashier: “Jesus. What a baby.” *Laughs*
Me: “Is your manager around?”
Cashier: “What?”
Me: “I’d like to speak to your manager.”
Cashier: “Over him? I was joking.”
Me: “I want to talk to your manager.”
Cashier: “Okay, good for you. I want a million dollars.”
Me: *Louder* “I need a manager here, please! Hello!”
A manager approaches.
Manager: “Hi, how can I help you?”
Me: “Hi. I am a store manager at [store number] in [Town]—”
Cashier: “Oh, my God. You aren’t—”
Me: “If any of my associates acted like…” *reads the cashier’s name tag* “…did just now, they would be terminated.”
Manager: “Um… I-I’m sorry. Do you have a minute to talk with me?”
Me: “Yes, I do. Thank you for your time.”
We went to the office where I told him what had happened. He put his face in his hands and let out a frustrated sigh.
Manager: “She knows better. I will handle it. Would you like me to ring you out on another register so you don’t have to go through her line?”
Me: “No, I’ll go back. I’m not concerned.”
I got back in line. [Cashier] saw me and rolled her eyes before turning off her light. When I got to her, she walked away.
Me: “Excuse me?”
Cashier: “This job is f****** stupid. I will not be berated by some b**** from another store because she doesn’t like how we do things here.”
She walked out of the store, leaving them with no one to run register. I went and told [Manager] what had happened, and he had to get on register and fill in.
