This Doggy Daycare’s Gone To The Dogs

, , , , | Working | November 22, 2020

I used to take my dogs to a local dog daycare a few days a week. I knew the owner — a friend of a friend — and while I didn’t know her all that well, we were friends on Facebook and texted back and forth sometimes.

I’m sure most dog daycares are similar, but this one has a punch pass you can buy in advance that gives you a lower daily rate than if you pay each day. I bought that because I like to save money, and I was going so often that it made the most sense.

Eventually, my work schedule changes, and I am no longer able to take the dogs to daycare. I have two days left on my punch pass that I figure I’ll use eventually. Six months or so after we stopped going, I get a text from the owner.

Owner: “Hi! We are going through our system and noticed an issue where you came one day and weren’t charged.”

Me: “Oh, really? When? We haven’t even been there in months.”

Owner: “[Date six months ago]. Our system isn’t the best and we didn’t notice the issue until now, but we’ll need payment for that. It’ll be [cost].”

Me: “Seriously? You’re asking me to pay for something from six months ago?!”

Owner: “Yes, you didn’t pay for that day and you need to.”

Me: *Realizing something* “Wait, I’m pretty sure I still have two days left on my punch pass. Can we just use that to cover it?”

Owner: “No, your punch pass has expired.”

Me: “Are you kidding me? I paid for the punch pass, and you guys forgot to charge my account for that day. How is it on me to have to pay for this?!”

Owner: “Well, if you’re going to be like that, just forget it!”

What. The. F***.

I didn’t respond to her after that, and we obviously have never been back. What kind of company forgets to charge someone, and then six months later demands they pay for the company’s error? Especially when I had pre-paid days left on my account, although expired, that could have covered the cost had they caught this sooner. Unbelievable!

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