This Disrespect Is Inconceivable

, , , , | Right | May 10, 2018

(I work at a parking garage. It’s early in the day, and we are currently charging event rates for the day’s event. We are also hosting parking for a different event the next day, with the expectation of a full garage. A man drives in and asks for parking.)

Me: “Hi, how are you? It’s $20 to park here for the day.”

Customer: “Hi, I’m staying at the [Hotel] for the night.”

Me: “Unfortunately, if you park here overnight, you will have to pay for both today and tomorrow unless you leave by five am tomorrow. May I ask what time you are leaving?”

Customer: “I’m leaving at six pm.”

Me: “Then it would be $20 for today and $20 for tomorrow, so you would have to pay $40 total. I would advise you park at the [Hotel], because it would only be $30 and you get free ins and outs, alongside better overnight security.”

Customer: “I’m only going to pay for today.”

Me: “Unfortunately, I must ask you to leave unless you pay the full amount.”

Customer: “I said I’m only going to pay for today. You are being disrespectful!”

Me: “Sorry, sir, then you must leave.”

Customer: “I’m only going to pay for today! I’ve parked here overnight before and didn’t have to pay for two days!”

Me: “Then the cashier didn’t follow corporate policy. If you wish, I can call my manager up.”

Customer: “You do that.”

Me: *on phone with my manager* “This customer doesn’t want to pay for both nights.”

Manager: “Then tell him to get out.”

Me: “He refuses to leave until he talks to you. I’ll put him on the line.”

(I attempt to put the customer on the line.)

Customer: “I don’t want to talk to him on the phone; bring him over here!”

(My manager hears and proceeds to drive over to my garage. I have the customer park off to the side so I can charge the customers behind him.)

Customer: “You didn’t charge him for two days!”

Me: “He’s not staying overnight. You staying overnight, and not paying for two days is unfair to the large amount of customers who we expect tomorrow, and especially those who pre-ordered parking. A lot of customers from the [Hotel] come here, and they are all told the same thing.”

Customer: “No, you’re being disrespectful!”

(My manager arrives and begins to talk to the customer while I begin charging a horde of newly-arrived cars. He yells at my manager for a good ten minutes until he finally speeds out of the garage.)

Me: “What happened with the customer?”

Manager: “He was yelling about how he should only have to pay for one day, so I told him he should get out. He then started complaining about being disrespected by both you and me, and he sped out and left.”

(That word… I don’t think it means what he thinks it means.)

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