This Customer Needs A Serious Self-Check

I’m working self-checkout when a customer calls me over to help her.

Customer: “Can you scan everything for me?“

Me: “I’m sorry, ma’am, this is self-checkout so I can’t do that. Someone can help you at a register.“

Customer: “I don’t want to go to a register; help me.“

Me: “I can show you how but I can’t scan your whole order for you. We aren’t allowed to do that as it’s self-checkout, ma’am.“

Customer: “Be nice! Where’s your manager? I want to talk to your manager.”

Once my manager got there, she told him I needed to be trained better, even though I was doing and saying, word for word, what they taught me.