This Customer Is Thankfully Not A Regular

, , , , | Right | March 2, 2020

(I work at a popular coffee chain restaurant with a drive-thru. My manager is answering the headset and taking orders while I make drinks. A woman pulls up to the speaker and the following conversation ensues:)

Manager: “Thank you for stopping by. How can we help you?”

Customer: “Large hot coffee light with milk, please, and pumpkin spice.”

Manager: *repeats exactly what the customer said back to her* “Is that all?”

Customer: “With milk. Regular milk!

Manager: “Okay, so, a large coffee with regular milk and pumpkin.”

Customer: “Yes, regular milk. Light.”

Manager: “So, you would like extra milk so it is light, right? Or are you asking for us to go light on the milk and put less milk?”

Customer: “I JUST WANT REGULAR MILK BUT I WANT MY COFFEE LIGHT.”

Manager: “Okay, so, if you want it light, then we will put in extra milk for you.”

Customer: “NO, I WANT REGULAR MILK.”

(The customer then pulled out of the drive-thru and left without finishing her order or getting her coffee.)


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