This Customer Is Not All Peaches And Cream

(I work in a bistro that is open from 7:00 am to 10:00 pm, and we have lots of coffee products. This one guy comes in once a week and gets progressively worse each time. Here’s the most recent story.)

Me: “Hi, welcome to [Bistro]. What can I get you?”

Customer: *very angry voice* “Do you guys have lattes?!”

(He’s been here before.)

Me: “Yes, would you like one?”

Customer: “No! I’ll have a coffee with cream.”

(I have literally JUST finished brewing the coffee. It is fresh and very, very hot, and I know this because I almost burn my hand pouring it. I serve the customer. Then he dumps enough cold creamer in his coffee that the entire coffee turns a very pale tan color, almost white, and that it his cup starts to overflow and run all over our counter.)

Customer: “THIS COFFEE IS COLD!”

Me: “I’m sorry, sir. I can heat it up for you—“

Customer: “HOW ABOUT YOU DON’T SERVE ME COLD F****** COFFEE, INSTEAD?! AND THIS COUNTER IS FILTHY! YOU SHOULD BE ASHAMED!”

(Maybe if your coffee wasn’t 75% creamer, we wouldn’t have this problem.)